Furnishmall Policies
Everything you need to know about tracking your orders and returning items — designed to make shopping on Furnishmall simple, transparent, and stress-free.
Once you place an order, we send you an order confirmation to confirm your purchase. From there, we follow up with updates as your order progresses — from processing and packing, right through to delivery — so you always know where your order is.
Your order has been received and payment has been confirmed. Our team is preparing your items.
Your items have been carefully packed and are waiting to be picked up by our delivery partner.
Your order is on its way to you. You can follow live updates using your tracking reference.
Your order is with our delivery agent and will reach you shortly. Please keep your phone reachable.
Your order has been delivered. We hope you love your new furnishings!
Delivery timelines vary by location. Lagos mainland deliveries typically arrive within 1–3 business days, while other states may take 3–7 business days. Our team will always confirm your delivery window before dispatch.
Your satisfaction matters to us. If something isn't right with your order, here's how returns work.
If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos and your order number. We'll arrange a replacement or refund at no cost to you.
Most unused and unopened items can be returned within 7 days of delivery for an exchange, provided they're in their original packaging and in resalable condition. Shipping cost applies.
Items made to order or customized specifically for you cannot be returned unless they arrive damaged or defective, due to the bespoke nature of their production.
For large furniture, tiles, glass, and other fragile items, please inspect the delivery thoroughly at the point of handover before signing. If anything is damaged, note it on the delivery receipt and contact us immediately.
Once your return is approved, here's how long a refund takes depending on how you paid.
Within 3–5 business days after the return is approved and received.
Within 5–7 business days after the return is approved, depending on your bank.
If you have questions about your order, tracking, or a return, our support team is here to help.